Terms and Conditions

Please read the terms and conditions for using this web site.
If you agree with the terms select 'Accept Terms & Conditions' on the registration page.

The Minimum User Requirements for using this application are included for information at the bottom of the Terms and Conditions.

NVQnow Website Terms & Conditions

Section 1 Authorised Use.
The materials available from this site may be viewed and copied subject to the following conditions:
1.1. use must be for private, informational, and non-commercial purposes only;
1.2. graphics or photos available from this site may not be reproduced without written permission from Citizen Connect Limited and any other individual or group identified as having rights in the photo or graphic;
1.3. documentation, text, photos, or other information from this site (collectively the "Content") may not be modified or altered in any way; and
1.4.all proprietary rights notices must be reproduced with any copy of any material reproduced in any form. You represent and warrant that it is legal to view this site in the jurisdiction to which you are subject and confirm that you are responsible for compliance with all laws of that jurisdiction, in viewing or using the information on this site.
Section 2. Ownership.
The Content of this site is protected by copyright. All trademarks are the property of their respective owners. All rights not expressly granted in these terms are reserved to Citizen Connect Limited. Nothing contained within these terms shall be construed as conferring by implication, estoppel or otherwise any license or rights under any copyright, patent, trademark or other proprietary right of Citizen Connect Limited or any other person or entity.
Any communication or materials transmitted by you to this site, including data, questions, comments, suggestions or the like, is and will be treated as, confidential and proprietary in accordance with our Privacy Policy set forth in Section 9 below. Your information is stored during the term of your subscription and will be deleted following termination.
Section 3. Limitation of Liability and Disclaimer.
This site and the content are provided on an "as is" basis without any warranties of any kind.
Citizen Connect Limited, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for particular purpose.
Citizen Connect Limited, its licensors, and its suppliers make no representations or warranties about the accuracy, reliability, completeness, currentness or timeliness of the content, software, text, graphics, links, or communications provided on or through the use of this site and the results to be obtained from using this site, or that this site and/or the server which permits access are free of viruses or other harmful components. Your statutory rights remain unaffected.
In no event shall citizen connect limited, its licensors, its suppliers or any third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use this site or the content whether based on warranty, contract, tort or any other legal theory, and whether or not citizen connect limited is advised of the possibility of such damages.
Section 4. Links
This site contains links to third party web sites solely as a convenience to you and not as an endorsement by Citizen Connect Limited of the content on such third-party web sites. Citizen Connect Limited is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party web sites. If you decide to access linked third-party web sites, you do so at your own risk.
The creation of unauthorized links to this site is strictly prohibited. To obtain authorization for the creation of a link, contact support@citizenconnect.com.
Section 5. Sponsorship
This site contains sponsorship notices of third parties, and these notices may contain links to other web sites. Unless otherwise specifically stated, Citizen Connect Limited does not endorse any product or make any representation regarding the content or accuracy of any materials contained in, or linked to, any sponsorship notice on this site.
Section 6. Indemnity
You agree to defend, indemnify and hold Citizen Connect Limited, its officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of this site and/or the Content in a manner that violates or is alleged to violate these Terms and Conditions.
Citizen Connect Limited shall provide notice to you promptly of any such claim, suit, or proceeding and shall reasonably cooperate with you, at your expense, in your defence of any such claim, suit or proceeding.
Section 7. Jurisdiction
You expressly agree that exclusive jurisdiction for any dispute with Citizen Connect Limited, or in any way relating to your use of this site, resides in the courts of England and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of England in connection with any such dispute including any claim involving Citizen Connect Limited or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers. These Terms and Conditions are governed by the laws of England. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
Section 8. Complete Agreement
Except as expressly provided in a particular "legal notice" on this site, these terms and conditions constitute the entire agreement between you and citizen connect limited with respect to the use of this site and any content contained therein.
Section 9. Privacy Policy
Your privacy is important to Citizen Connect Limited and we are committed to letting you know how we use your personal information. In general, information which identifies you personally will not be sold or disclosed to unaffiliated third parties without your permission unless required to do so by law or as required to provide the products and services you have requested.
9.1 Information Collected and How It is Used
9.1.1. IP Address
We store the Internet Protocol (IP) address of your computer when you visit this site. This information is only used to create broad demographic summaries of where our users come from.
9.1.2. Cookies
We may use cookie technology to allow you to move more quickly through this site and to save your password so you don’t have to re-enter it each time you visit this site. Cookies are small text files a web site can use to recognise repeat users and facilitate the user's ongoing access to and use of the site. Generally, cookies work by assigning a unique identifier to the user that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features (for example, customised delivery of information) available on this site.
9.1.3. Information Submitted
We may use registration information and other voluntarily submitted information in the following ways:
a) To provide personalised features and services.
b) To analyze traffic and use of this site in order to determine which features and services people like and don't like so that we can improve what we do.
c) To prepare aggregated user statistics or information summaries in order to describe our services to third parties such as advertisers, sponsors, and to provide summary information to corporate sponsors who have paid for your subscription, and for other lawful purposes.
d) We may have to disclose personal information when legally obligated to do so or in an emergency or for security reasons.
9.2 Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Only site administrators Citizen Connect Limited will have access to your information which is stored on a database server.
9.3 Subscription Information
9.3.1. The supplier of this service is:
Citizen Connect Limited,
Unit 68, Annexe 4,
Batley Business and Technology Centre,
Technology Drive,
West Yorkshire
WF17 6ER
9.3.2. This is a subscription to an internet-based NVQ/SVQ training/assessment application.
9.3.3. Your subscription lasts for twelve months from the date of subscribing or other period as agreed.
9.4 Management of Your Information/Contacting Us
Any questions or comments regarding this information policy should be directed to support@citizenconnect.com.

Minimum User Requirements
Operating System
Windows 98 (Recommended Windows XP)
Pentium II - 300 MHz or higher
Minimum 128 MB (Recommended 256 MB or higher)
Internet Connection
Internet connection with a 56K modem or higher
Internet Browser
Internet Explorer 6.0
Macromedia Flash Plug-in (optional depending on content)
Keyboard and mouse
Monitor and video card capable of displaying 800 X 600 screen in 16 bit colour (Recommended 1024 x 768)
Soundcard and speakers (Optional)
Software Applications to Support Evidence
Users will need applications to support the evidence that they wish to upload – for example, to access an MS-Word document, MS Word must be loaded, etc. (Optional)